Worldwide.

United Kingdom 🇬🇧*

*With the exception of inflatable docks, which are generally dispatched from Slovenia 🇸🇮, and custom yacht slides, which are dispatched from China 🇨🇳.

Choose from Express or Economy for standard product shipments being sent via DHL.

Please provide us with the following at the point of order:

• EU VAT number, in the country of clearance
• EORI number, in the country of clearance

When a shipment cannot be transported via DHL, or a similar courier, due to the size of the item, a clearance agent will need to be used to clear goods on import and pay duties and taxes for the yacht / business.

The yacht needs to appoint a customs agent / broker in the area where the items are being imported to. You will need to sign up with the agent prior to the shipment leaving so that the agent has permission to work on your behalf as POA / Power of Attorney.

Bank transfer is accepted for any / all product purchases.

Card payments are available for purchases under £1,500 GBP.

GBP (£)
EURO (€)

Payment before dispatch.

Predominately, the answer is yes, but this also depends on several factors:

• Yes, if your invoice address and / or delivery address is within the U.K.
• Yes, if you are not VAT / Tax exempt, then tax will be charged by customs at the point of import.
• No, if your invoice and shipping address is in a VAT / Tax exempt country, for example Qatar, Jersey etc.
• No, if goods are under Temporary Import outside of the U.K., but you will need to prove this to customs.

This depends on the country of import, as tax rates vary from 0%, for example Guernsey and Qatar, all the way up to 35.54%, for example Sudan.

Tax rates vary from country to country, so we strongly recommend that you investigate this prior to making an order to avoid any surprises.

Examples of tax rates can be seen here: Import tax rates by country

As a U.K. business, when we export outside of the U.K. we do not charge VAT at source. However, this does not mean you will not pay VAT / Tax. Where applicable, this is charged by customs / local authorities at the point of import.

A type of tax payable on the value of imported goods.

The customs authority in the country of import.

Import duties vary depending on the destination country. We highly recommend that you investigate what this will be prior to making an order.

You can get a guide on how much may be due through websites such as:

• SimplyDuty Import Calculator
• Pallet2Ship Duty Calculator

The receiver / customer.

You will be contacted by the courier / shipping agents if you need to pay any taxes or duty. This must be paid before the parcel / shipment is released for delivery.

They will normally hold your parcel / shipment for a maximum of 2–3 weeks, at which point it may be destroyed or returned to the sender.

Worldwide.

Predominately DHL, with the exception of large / oversized deliveries, which are arranged by a specialist shipping agent.

Predominately the United Kingdom 🇬🇧, with the exception of some inflatables that are dispatched from Slovenia 🇸🇮 or China 🇨🇳.

Please provide us with:

1. EU VAT number, in the country of clearance
2. EORI number, in the country of clearance, at point of order

Predominately, the answer is yes, but this also depends on several factors:

• Yes, if your invoice address and / or delivery address is within the U.K.
• Yes, if we are exporting and you are not VAT / Tax exempt, then tax will be charged by customs at the point of import.
• No, if we are exporting and your invoice and shipping address is in a VAT / Tax exempt country, for example Qatar, Jersey etc.
• No, if we are exporting goods under Temporary Import outside of the U.K., but you will need to prove this to customs.

The receiver / customer.

This depends on the country of import, as tax rates and import duties vary.

We strongly recommend that you investigate this prior to making an order to avoid any surprises.

A T1 transit document is a document that allows goods imported into the EU to move freely between EU states.

Effectively, a T1 document serves as a guarantee, generally backed by a bank, that ensures the payment of customs duties and other charges upon arrival in a destination country.

A T1 document notifies customs officials at the border that the payment of all appropriate fees and duties is financially supported. Without a proper T1 document, freight is likely to be held at the EU border, leading to costly delays.

Non-EU flagged yachts with non-EU owners.

Most goods originating in the U.K. have T1 status when shipped to EU member states.

The rules and guidelines governing what is and isn’t a T1 product are complex, so many UK-based companies now partner with third-party customs experts to handle the paperwork process.

A T1 may be required in the following situations:

• When goods are passing through other EU countries before reaching the final destination. The T1 is closed when the goods exit the EU.
• When goods are going to a customs-controlled area in the EU. The procedure is closed by the customs-controlled area.
• When goods are travelling through the EU but are not destined there. The T1 is closed when the goods exit the EU.

We use a customs broker to complete a second declaration with the export clearance. This confirms to EU customs that the goods are moving under bond, and advises them of the liable party in the event that your T1 form is not closed off.

Once the T1 is created, it travels with the parcel so that any border authorities can identify the load. It must then be presented to customs with the import declaration at the destination country so that it can be closed off and the liability removed from your broker.

The fees of the customs broker will be invoiced to the client / buyer for the T1 documents. The client / buyer is required to declare the place where the T1 will be closed off / discharged prior to dispatch.

Prices fluctuate, but in January 2025 the cost for T1 documents was £98.00 ex VAT.

Government of Canada — click here to estimate duty & taxes.

As part of the United Kingdom’s exit from the European Union, also known as Brexit, an agreement was reached that governs trade relations. As of 1 January 2021, the United Kingdom is no longer part of the EU single market and the EU customs union.

What you need to know:

• Customs formalities, duties and taxes apply when shipping goods between the EU and the UK.
• In order to benefit from the EU-UK Trade Agreement “zero tariff” / zero customs duties, evidence of the country of origin for goods is required and the origin statement must be included in the commercial invoice.
• A complete and accurate customs invoice / commercial or proforma invoice will help ensure smooth customs clearance.

Shippers:
If the UK shipper will act as the Importer of Record in the EU, then the shipper must clearly indicate the Importer of Record information in the commercial invoice, including:

• Business information: name, address and contact details
• Local VAT number of the EU destination country
• EORI number / Economic Operators Registration and Identification

Receivers:
Import customs duties and taxes, or other associated customs charges, may apply.

What you need to know:

• French customs authorities have introduced a change to the import value added tax / VAT collection process, known as Postponed VAT Accounting / PVA.
• The change is applicable to all businesses acting as an Importer of Record in France.
• VAT amount will now be assessed and billed by the French authorities to the Importer of Record, and no longer collected as each import shipment is processed.
• This is not applicable to individuals importing personal goods or for document shipments.
• Non-EU businesses should consult their tax / legal counsel to understand their obligations, including if they need to appoint a Fiscal Representative to manage the PVA process.

The shipper must clearly indicate the Importer of Record information in the commercial invoice, including:

• Business information: name, address and contact details
• French VAT number
• EU EORI number / Economic Operators Registration and Identification

If the shipper will not act as the Importer of Record in France, then DHL will prepare the customs declaration on behalf of the consignee / receiver as per the standard import process.

Indonesian customs authorities require identification numbers for shipments to Indonesia.

If the recipient is:

• A business: Provide the Indonesian Tax ID number / NPWP.
• An individual: Provide NPWP or an alternative ID number, for example national identity card or passport.

For: Shippers, Receivers
Shipping: Packages
Effective: 1 July 2023

Overseas online retailers are responsible for collection of Goods and Services Tax / GST for all goods imported into Jersey.

What you need to know:

• Overseas online retailers must register with Jersey.
• Overseas online retailers must collect GST at the point goods are purchased online by a Jersey citizen.

For shipments to Malaysia and domestic shipments to Free Trade Zones, Sabah and Sarawak:

• A commercial invoice is required.
• The commercial invoice must have an invoice number printed on the document.

Norway VAT / VOEC information can be viewed here: Norway VAT and e-commerce VOEC information

Following the introduction of the Windsor Framework, the current waiver scheme for parcels moving from Great Britain to Northern Ireland will come to an end and new arrangements will take effect from 1 May 2025.

From this date, under the terms of the Windsor Framework, there will be a difference in treatment for goods going to consumers or businesses when moved from Great Britain to Northern Ireland.

To move goods on the business-to-business trade lane that are considered “not at risk” of entering the EU, either the sending or receiving business will need to be authorised under the UK Internal Market Scheme / UKIMS and meet the criteria for moving goods under this scheme.

Where business-to-business movements take place using UKIMS, DHL will act as the declarant submitting a simplified dataset referred to as the H8 dataset.

If your business-to-business goods do not qualify under UKIMS and are therefore considered “at risk” of leaving Northern Ireland, a full H1 international dataset will be required for the declaration. “At risk” shipments will also be charged at the applicable European Union / EU rate of duty.

If you will be shipping “red lane” goods and will move to use a deferment account linked to your NI EORI number for customs charges, please remember to authorise DHL to apply charges to this account. You will need to subscribe to the CDS service via your HMRC Government Gateway account and state your deferment account number within the shipment data.

DHL are unable to accept items listed as restricted and prohibited goods for Northern Ireland.

Further DHL information can be viewed here: DHL — sending parcels outside Great Britain

Consignee legal identification is required:

• Panamanians: National ID card.
• Companies: Unique Taxpayer Registry Number / RUC.
• Others: Passport number.

Missing or inaccurate information may cause delays in customs clearance.

For: Shippers, Receivers / Low Value Import VAT
Shipping: Packages
Effective: 21 March 2023

Portuguese Customs Authority will apply an additional charge to shipments containing goods with a total value of €150 and less.

What you need to know:

• This charge is applicable to business-to-business and business-to-customer shipments.
• Customs invoices should include freight charges and trade term, for example Incoterms®.
• The additional charge will be included in the total value added tax / VAT.

For: Shippers, Receivers

When shipping to Qatar, ensure the delivery address contains:

• Zone number
• Street number
• Building number
• Floor number
• Unit number
• City

Consumer to Business / C2B packages must include the consignee’s Commercial Registration Number, whereas Business to Business / B2B shipments do not require it.

Business to Consumer / B2C shipments must include the receiver’s Qatar ID or passport copy / number for customs clearance.

For shipments to Saudi Arabia, addresses must follow the National Address structure as a mandatory requirement by the Transport General Authority / TGA.

Ensure the address is formatted as follows:

• Address Line 1: Short address, for example SPLD2929, or full address.
• Address Line 2: Suburb or district, for example Al Olaya.
• Address Line 3: Short address format — 4 letters + 4 numbers.

The following information must be supplied:

• Singapore GST number.
• Indication that GST collection was completed at the time of purchase of each item.

Further information can be viewed here: IRAS Singapore

Required information:

• Private individual / foreigner address: 13-digit Personal Customs Clearance Code / PCCC, for example P123456789012.
• Company address: 10-digit VAT number.

Korean law prohibits the use of a Korean registration number.

Taiwan customs authorities require pre-clearance authentication via the Taiwan Real-Name Authentication / EZWay application.

The Taiwan receiver’s mobile number and email address are mandatory.

Requirements:

• Non-Thai nationals: Passport, work permit and latest entry stamp.
• Thai nationals: Original passport / ID.

One of the following must be provided:

• Company: VAT number, 10 digits.
• Private individual: IR ID number, 11 digits.
• Foreigner: Passport number.

The Turkish customs authorities have changed the tax assessment threshold applied to imported goods.

What you need to know:

• Business to business / B2B imports with a value up to €22 will have a flat rate VAT applied to shipments.
• European Union countries: 18% tax.
• Non-European Union countries: 30% tax.
• Business to consumer / B2C imports with a value up to €150 will have a flat VAT rate of 30% tax applied to shipments.
• Shipments valued more than €150 require the Importer of Record to authorise DHL to clear shipments on their behalf and sign / return a formal confirmation via email to DHL.

If the recipient is a business / company:

Update 21 April 2025: The President of the United States has issued several Executive Orders / EOs imposing additional tariffs on all countries.

Shipments over $800 USD require a formal entry process. These shipments are now subject to import customs duties based on the Harmonised Tariff Schedule of the United States / HTSUS, which may include:

• General Duty Rate
• Section 301 duties
• Applicable IEEPA duties

Ultimate consignee’s Tax Identification Number / TIN is required, for example Social Security Number / SSN or Employer Identification Number / EIN, along with supporting documents as needed.

If the recipient is an individual:

U.S. Customs and Border Protection require a Social Security Number / SSN to be included in the delivery information.

Shipments with a declarable customs value below $800 USD are not affected by the suspension.

Business-to-business / B2B shipments to U.S. companies with a declarable value above $800 USD are not affected by the suspension, though they may also face delays.

DHL USA contact details:
+1 800 225 5345 / +1 148 063 62571