Frequently Asked Questions

Shipping / Delivery:

Q: What countries do you deliver / ship to?

A: World Wide 🌎

Q: What courier do you use?

A: Predominately DHL, though for large items a specialist shipping agent is used.

Q: Where do you ship from?

A: United Kingdom 🇬🇧* 

*with the exception of inflatable docks which are generally dispatched from Slovenia 🇸🇮

Q: How to enable smoother shipment clearance from UK to EU?

A: Provide us with: EU VAT number (in country of clearance), EORI Number (in country of clearance) at point of order. 

Click here for more info on shipping
Click here for info on T1 transit documents

Payments:

Q: What payment methods do you accept?

A: Bank Transfer (any/all product purchases) 

A: Card payment (for purchases under £1000 GBP) 

Q: Can I pay in Euros € ?

A: Yes 

Q: Can I pay in GBP ￡? 

A: Yes


Taxes & Import Duty:

Q: Do I need to pay Tax (VAT) ? 

A: Predominately the answer is Yes.. but this also depends on some other factors. 

  • Yes, if your invoice address and/or delivery address is within the U.K. 
  • Yes, if you are not VAT / Tax exempt, then tax will be charged by customs at the point of import
  • No, if your invoice and shipping address is in a VAT / Tax exempt country i.e. Qatar, Jersey etc
  • No, if goods are under 'Temporary Import' (outside of UK) - but you will need to prove this to customs. 

Q: How much tax will I have to pay?

A: This depends on the country of import as tax rates vary from 0% (i.e. Guernsey, Qatar etc) all way up to whopping 35.54% (i.e. Sudan)

Tax rates vary from country to country, so we strongly recommend you investigate this prior to making an order to save any surprises ! 

Examples of Tax Rates can be seen at: https://zonos.com/docs/guides/import-tax-rates-by-country

Q: Why does my invoice exclude Tax (VAT)?

A: As a U.K. business when we 'export' outside of the U.K. we do not charge VAT at source. However, this does not mean you won't pay VAT / Tax ! Where applicable, this is charged by customs / local authorities at the point of import. 

Q: What are the other names for import taxes?

A: 

  • VAT: Value added tax
  • GST: Goods and services Tax
  • IVA: Impuesto Valor Añadido
  • CT: Consumption tax
  • PST: Provincial Sales Tax
  • HST: Harmonised Sales Tax

Q: What is Import Duty?

A: A type of tax payable on the value of imported goods.

Q: Who collects import duty?

A: Customs authority in the country of import

Q: How much will I have to pay in Import Duties?

A: Import duties vary on the destination country - we highly recommend you investigate what this will be prior to making an order.

Q: Who is liable for import duty & taxes?

A: The receiver / customer

Q: How do I know if I need to pay import tax / duty?

A: You will be contacted by the courier / shipping agents if you need to pay any taxes, duty. This must be paid before the parcel / shipment is released for delivery, they will 'normally' hold you parcel / shipment for maximum 2-3 weeks at which point it will be destroyed or returned to the sender.Â