Frequently Asked Questions
Shipping / Delivery:
Q: What countries do you deliver / ship to?
Q: What courier do you use?
A: Predominately DHL, though for large items a specialist shipping agent is used.
Q: Where do you ship from?
A: United Kingdom 🇬🇧*
*with the exception of inflatable docks which are generally dispatched from Slovenia 🇸🇮 and custom Yacht slides which are dispatched from China 🇨🇳
Q: Shipping options?
A: Choose Express or Economy
Q: How to enable smoother shipment clearance from UK to EU?
A: Provide us with: EU VAT number (in country of clearance), EORI Number (in country of clearance) at point of order.
Payments:
Q: What payment methods do you accept?
A: Bank Transfer (any/all product purchases)
A: Card payment (for purchases under £1000 GBP)
Q: Can I pay in Euros € ?
Yes, we accept Payments in Euro's
Q: Can I pay in GBP ￡?
Yes, we accept Payments in Pounds (GBP)
Taxes & Import Duty:
Q: Do I need to pay Tax (VAT) ?
**NOTE: We do not charge Tax/Duties at source for U.K. exports (unless the invoice address is within U.K.), this fee is charged by customs at the point of import.
A: Predominately the answer is Yes.. but this also depends on some other factors.
- Yes, if your invoice address and/or delivery address is within the U.K.
- Yes, if you are not VAT / Tax exempt, then tax will be charged by customs at the point of import
- No, if your invoice and shipping address is in a VAT / Tax exempt country i.e. Qatar, Jersey etc
- No, if goods are under 'Temporary Import' (outside of UK) - but you will need to prove this to customs.
Q: How much tax will I have to pay?
A: This depends on the country of import as tax rates vary from 0% (i.e. Guernsey, Qatar etc) all way up to whopping 35.54% (i.e. Sudan)
Tax rates vary from country to country, so we strongly recommend you investigate this prior to making an order to save any surprises !
Examples of Tax Rates can be seen at: https://zonos.com/docs/guides/import-tax-rates-by-country
Q: Why does my invoice exclude Tax (VAT)?
A: As a U.K. business when we 'export' outside of the U.K. we do not charge VAT at source. However, this does not mean you won't pay VAT / Tax ! Where applicable, this is charged by customs / local authorities at the point of import.
Q: What are the other names for import taxes?
A:
- VAT: Value added tax
- GST: Goods and services Tax
- IVA: Impuesto Valor Añadido
- CT: Consumption tax
- PST: Provincial Sales Tax
- HST: Harmonised Sales Tax
Q: What is Import Duty?
A: A type of tax payable on the value of imported goods.
Q: Who collects import duty?
A: Customs authority in the country of import
Q: How much will I have to pay in Import Duties?
A: Import duties vary on the destination country - we highly recommend you investigate what this will be prior to making an order.
Q: Who is liable for import duty & taxes?
A: The receiver / customer
Q: How do I know if I need to pay import tax / duty?
A: You will be contacted by the courier / shipping agents if you need to pay any taxes, duty. This must be paid before the parcel / shipment is released for delivery, they will 'normally' hold you parcel / shipment for maximum 2-3 weeks at which point it will be destroyed or returned to the sender.